April 25, 2023, 10:01 p.m. | USENIX

USENIX www.youtube.com

Incident Archaeology: Extracting Value from Paperwork and Narratives

Clint Byrum, Spotify

Why do we fill out incident reports? Why can't we just get to the fixes and move on? We'll discuss how we learn from the aggregate of incidents at Spotify and turn this pile of paperwork into a gold mine of insight into how we work and operate our systems.

View the full SREcon23 Americas Technical Sessions at https://www.usenix.org/conference/srecon23americas

americas discuss fixes incident incidents insight learn reports spotify systems turn value work

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