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SREcon24 Americas - Triage with Mental Models
April 18, 2024, 10:22 p.m. | USENIX
USENIX www.youtube.com
Marianne Bellotti, bellotti.tech
What powers those amazing insights that certain engineers bring to the conversation during triage? How do some people just look at a monitoring dashboard and immediately have a hypothesis of what's really going wrong? Experts carry around their own libraries of mental models of systems built up over years of operational experience, but you can learn how to form them intentionally, how to extract them from others and how to …
americas conversation dashboard engineers experts insights libraries mental monitoring own people tech the conversation triage wrong
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