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SREcon24 Americas - Hard Choices, Tight Timelines: A Closer Look at Skip-level Tradeoff Decisions...
April 18, 2024, 10:22 p.m. | USENIX
USENIX www.youtube.com
Dr. Laura Maguire, Trace Cognitive Engineering, and Courtney Nash, The VOID
Unexpected outages in software service delivery - also known as incidents—often require making rapid tradeoff decisions on the road to recovery. Tradeoffs can be relatively minor-—rolling back a recent change or temporarily disabling a certain feature—or they can represent significant threats to reliability or reputation, such as when facing a loss of customer …
americas closer delivery engineering hard incidents making nash outages rapid service service delivery software trace
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