SOUPS 2023 - Checking, nudging or scoring? Evaluating e-mail user security tools

SOUPS 2023 - Checking, nudging or scoring? Evaluating e-mail user security tools

Sarah Y. Zheng and Ingolf Becker, UCL

Phishing e-mail threats are increasing in sophistication. Technical measures alone do not fully prevent users from falling for them and common e-mail interfaces provide little support for users to check an e-mail's legitimacy. We designed three e-mail user security tools to improve phishing detection within a common e-mail interface and provide a formative evaluation of the usability of these features: two …

e-mail mail phishing phishing e-mail scoring security security tools support technical threats tools user security