Is the situation at my SOC normal?

Throwaway account for privacy reasons.

I've been working as a L1 SOC analyst and I have grown very dissatisfied with my job. There are a lot of complaints at my company from my co-workers and the general attitude we get from our higher-ups is that "the situation is normal for a SOC" and that we must "get used to it if we want to work at a SOC."

To spare you a long read, I will give you a summary …

account analyst cybersecurity general higher job lot normal privacy soc soc analyst ups workers working