Workshop: How to Triumph at Tech Support | Bill Stearns | WWHF 2023

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This course focuses on the process of tech support, the core skills needed, and the lessons learned from years of making tech support mistakes. Join instructor Bill Stearns in talking about the role of Support, the Troubleshooting process, and common issues you'll encounter in your career.

Bill provides Customer Support, Development, and Training for Active Countermeasures. He has authored numerous articles and tools …

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