Will Customer Refunds for Scams Trigger First-Party Fraud?

M&T Bank's Karen Boyer on Why First-Party Fraud Is Hard for Banks to Detect
The U.S. Consumer Financial Protection Bureau is mulling over whether to reimburse consumers for online scams and fraud, but this regulatory change could lead to an increase in first-party fraud, cautioned Karen Boyer, senior vice president of financial crimes at M&T Bank.

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