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Why People Still Fall for Phishing Emails: An Empirical Investigation into How Users Make Email Response Decisions. (arXiv:2401.13199v1 [cs.CR])
cs.CR updates on arXiv.org arxiv.org
Despite technical and non-technical countermeasures, humans continue to be
tricked by phishing emails. How users make email response decisions is a
missing piece in the puzzle to identifying why people still fall for phishing
emails. We conducted an empirical study using a think-aloud method to
investigate how people make 'response decisions' while reading emails. The
grounded theory analysis of the in-depth qualitative data has enabled us to
identify different elements of email users' decision-making that influence
their email response decisions. …
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