Why ‘Community Feedback’ Doesn’t Work

We’ve all seen the videos. Those viral townhall meetings where the community gathers to give its feedback to city managers on this or that subject. Too often a crank with a microphone stands before a panel of local political operators and talks at length about something bizarre and hyper specific. Sometimes they get abusive. There’s yelling, tears, grandstanding, and often nothing changes.

It wasn’t always this way and there might be a better way to do it. On this episode …

community feedback work