Twilio partners with Frame AI to uplevel contact center experiences with AI

Twilio and Frame AI announced a partnership to leverage AI to enhance customer engagement delivered within Twilio Flex. With the help of Frame AI’s platform, Twilio Flex (the cloud-based digital engagement solution for personalized interactions across contact centers, sales, and in-app concierge) will be able to provide decision makers with key insights and recommendations to optimize their contact center operations and, in turn, improve customer experiences. This key partnership news follows the recent announcement of … More →

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app center centers cloud cloud-based customer customer engagement decision digital engagement industry news partners partnership platform sales solution twilio