TransUnion survey says call centers need authentication help to fend off attacks

Often the only humans that consumers associate with a brand, call center staff are being targeted with authentication scams. A new vendor marketing survey recommends ways to buttress call-center ID authentication without sacrificing service.

A survey of call-center defenses by U.S. credit-reporting company TransUnion describes how employees on the phones occupy an unenviable link in customer relations. TransUnion also sells authentication services.

Respondents said call centers are the biggest problem when it comes to account takeover (ATO) attacks. This …

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