The Role Of ITSM In The Cloud, DevSecOps, And Container Era

Written by Sandeep Shilawat, Cloud and IT Modernization Strategist, ManTech. Originally published by Forbes. Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards. This gave rise to the IT-as-a-service (ITaaS) model and helped promote utility-based consumption of IT services.With the advent of cloud and DevSecOps, the information technology service m...

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