The Future of Retail is Omnichannel and AI-Driven

Customer experience has become a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer experience.1 Business leaders know that they need to focus on the long term by building loyalty and lowering attrition, not only for their survival, but also for their growth.

Digital transformation has evolved from a buzzword to a critical success driver that companies have embraced. …

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