Supply chain executives unaware of growing customer trust issues

Supply chain executives significantly overestimate stakeholder trust in their supply chain capabilities and intentions, according to Deloitte. Of more than 1,000 executives from large global organizations surveyed, 89% on average who self-identified as leading suppliers said customers trust their supply chain operations, compared to just 68% on average of roughly 500 customers who said the same. The supply chain trust gap In looking more closely at the divide between executives self-identifying as leading suppliers versus … More →

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capabilities customer customers cybersecurity deloitte executives global large operations organizations report suppliers supply supply chain supply chain operations trust