June 3, 2024, 1 p.m. | Roy Shoemake@veracode.com (Roy Shoemake)

Application Security Research, News, and Education Blog www.veracode.com

The world is quickly seeing the rise of AI powered customer service. The conversational agent chatbots enhance the customer experience but also introduce a new attack vector. Here's what you need to know about strengthening AI chatbot defenses.
Many AI driven technologies have access to vast data sources and access to functions that assist users. AI chatbots can be used in many ways such as answering questions about an item in stock, help develop code, to helping users reset their …

access agent ai chatbot attack attack vector chatbot chatbots customer customer experience customer service data data sources defenses experience functions penetration penetration tests quickly service technologies tests vast world

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