April 25, 2023, 10:01 p.m. | USENIX

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SRE's Critical Role in the COVID-19 Pandemic Response in Government

Amy Quispe, U.S. Digital Service, Alum; Marc Alvidrez, U.S. Digital Service; Rick Hawes, U.S. Digital Service, CDC

The COVID-19 pandemic put unprecedented strains on government software services. Now more than ever, software needed to work. How could the government—an institution not known for the speed and flexibility of its software systems—effectively meet the needs of the public?

SREs in government were well positioned to creatively navigate the high burden of …

americas amy cdc complexity constraints covid critical digital effectively government high pandemic public regulatory response role service services software speed sre systems unprecedented work

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