SREcon23 Americas - Incident Commanders to Incident Analysts: How We Got Here

Incident Commanders to Incident Analysts: How We Got Here

Vanessa Huerta Granda and Emily Ruppe, Jeli.io

You may have heard that the skills required for software development are different from those required for incident management. And that is very much true. Furthermore, the skills required for incident response are different from those for incident analysis even though most organizations expect the same folks to do both jobs.

We are two recovering incident managers turned incident analysts (though we still dabble …

americas analysis analysts development expect incident incident response jeli jobs management managers may organizations outage response skills software software development