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SREcon23 Americas - Handover Communications in Software Operations: Findings from the Field
April 25, 2023, 10:01 p.m. | USENIX
USENIX www.youtube.com
Chad Todd, CrowdStrike
This talk presents collected research from interviews, showcasing the attributes that contribute to an engineers increased or decreased confidence after a handover communication in understanding the current state of the system.
The passing of information through handover communications is essential in many workplaces. Handovers are crucial in industries such as, health care institutions, nuclear power and software operations. Handovers in software operations happen on a daily basis much …
americas attributes care chad communication communications contribute crowdstrike current daily engineers findings health health care information institutions interviews nuclear nuclear power operations power research software state system understanding
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