SREcon23 Americas - An Organizational Response to Incidents: Designing for Smooth Coordination

An Organizational Response to Incidents: Designing for Smooth Coordination in High Tempo, Large Scale Software Incident Response

Laura Maguire, Jeli

In the Incident Command System (ICS) framework, the Incident Commander role has long attracted organizational attention for selection, training, and competency identification. But, the majority of participants in an incident response are ""followers"" who carry out the direction of the commanders. So, making the incident responder group better overall is a force multiplier.

This talk draws from primary research to …

americas attention command framework high ics identification incident incident responder incident response incidents jeli large making research response role scale software system training