SREcon22 APAC - A Post Incident Review Review

A Post Incident Review Review

Tom Partington, ANZx

Our post incident process is a little different to most, and mainly because of what it doesn't include rather than what it does.

We don't identify a root cause, we don't create or track action items, and we don't report on incident counts or MTTRs. We also work in a highly regulated industry, in a 1000+ person organisation, and repeat incidents are rare.

In this talk I'll discuss how we developed this …

action apac don identify incident incident review incidents industry organisation process report review root work