Sonos draws more customer anger — this time for its privacy policy

It’s been a rocky couple of months for Sonos — so much so that CEO Patrick Spence now has a canned autoreply for customers emailing him to vent about the redesigned app. But as the company works to right the ship, restore trust, and get the new Sonos Ace headphones off to a strong start, it finds itself in the middle of yet another controversy.

As highlighted by repair technician and consumer privacy advocate Louis Rossmann …

app ceo customer customers policy privacy privacy policy restore ship sonos the company the verge trust vent