ServiceNow - Username Enumeration Vulnerability (CVE-2021-45901)

During a recent engagement, Trustwave SpiderLabs discovered a vulnerability (CVE-2021-45901) within ServiceNow (Orlando) which allows for a successful username enumeration by using a wordlist. By using an unauthenticated session and navigating to the password reset form, it is possible to infer a valid username. This is achieved through examination of the HTTP POST response data initially triggered by the password reset web form. This response differs depending on a username's existence.

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