Service Management’s Value – the ROI of ITSM

Suppose you’re looking to introduce or extend your existing IT service management (ITSM) capabilities. You’ll likely need to justify the cost – perhaps in the form of a business case with a detailed return on investment (ROI) calculation. After all, why should IT be different from any other business function that wants to invest what... View Article

The post Service Management’s Value – the ROI of ITSM appeared first on Athena Dynamics.

The post Service Management’s Value – the …

article itsm management roi service service management value