Service Level Agreements and Security SLA: A Comprehensive Survey

arXiv:2405.00009v1 Announce Type: cross
Abstract: A Service Level Agreement (SLA) is a formal contract between a service provider and a consumer, representing a crucial instrument to define, manage, and maintain relationships between these two parties. The SLA's ability to define the Quality of Service (QoS) expectations, standards, and accountability helps to deliver high-quality services and increase client confidence in disparate application domains, such as Cloud computing and the Internet of Things. An open research direction in this context is related …

accountability agreement arxiv consumer contract cs.cr cs.dc manage parties quality relationships security service service provider sla standards survey