Retail facial recognition trials in Australia spark accuracy, privacy and bias concerns

Facial recognition is now being trialed in retail in Australia to curtail crime and streamline the customer experience, in addition to its use by immigration and law enforcement agencies. The wider implementation of the technology, however, is raising questions about consumer privacy, algorithmic bias, and cultural concerns.

Despite the expanding use cases, many are worried about the technology's inaccuracies in identifying people of color in particular. "The only safeguard [markets] have promised is no decision will be made to exclude …

accuracy addition algorithmic bias australia bias biometric identification biometrics news commercial applications consumer consumer privacy corsight crime criminal id customer customer experience enforcement experience facial facial recognition immigration implementation law law enforcement privacy questions recognition retail retail biometrics spark technology