Questions about IT Help Desk

Hello!
I was offered an apprenticeship as an IT Help Desk and I start very soon! They say that they will teach me all that I need to know through shadowing and projects, but I'm curious and feel urged to know more before my first day.

Is there anything "universally" done when you work as a help desk? Any terms, programs, rules, etc that one should be aware of when starting said job? What is there to expect to do …

cybersecurity questions