Questions about IR triaging and incident management

Hi, Everyone. I'm at a 500-person company where we use many Slack channels for triaging and creating a ticket in PagerDuty when there's an incident. I've only been at larger companies where the alerting and ticketing system was already built, and they usually used a big name like ServiceNow.


For smaller companies that have technical debt, is triaging via Slack really that bad, or should I ask engineering for access to Jira and track all alerts via a ticket so …

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