Observe.AI Selective Redaction reduces compliance risk without losing important data

Observe.AI introduced an AI-powered solution for selectively redacting Personal Identifiable Information (PII), Payment Card Information (PCI), and other sensitive information from recorded customer conversations with high accuracy and without sacrificing any contextual information required for intelligent business decisions. Unlike legacy redaction techniques that are prone to compliance misses while erroneously redacting critical data, Observe.AI’s Selective Redaction uses attention-based deep neural networks to selectively detect and redact relevant entities of customer information. This unique approach ensures … More →

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