New Attack Targets Online Customer Service Channels

An unknown attacker group is targeting customer service agents at gambling and gaming companies with a new malware effort.

Known as IceBreaker, the code is capable of stealing passwords and cookies, exfiltrating files, taking screenshots and running custom VBS scripts. While these are fairly standard functions, what sets IceBreaker apart is its infection vector. Malicious actors are leveraging the helpful nature of customer service agents to deliver their payload and drive the infection process. 

Here’s a look at how IceBreaker …

attack code companies cookies cracking customer customer service drive files functions gambling gaming icebreaker infection malicious malicious actors malware nature passwords payload process risk screenshots scripts service standard stealing targeting vbs