May 15, 2024, 2 p.m. | Vikas Shetty

Security Boulevard securityboulevard.com

A few weeks ago, Best Buy revealed its plans to deploy generative AI to transform its customer service function. It’s betting on the technology to create “new and more convenient ways for customers to get the solutions they need” and to help its customer service reps develop more personalized connections with its consumers. By the […]


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