How to deal with users and higher management who are noncompliant and unresponsive in emails?

I was recently hired as a junior cybersecurity engineer for a small company of around 200 users, and at the moment most of my tasks involves patch management for end users. Because of our hybrid WFH environment and users mostly having laptops, our current patching policy is to leave the patching responsibility to the users. This means everytime a new Windows update releases, we rely on the users to manually update and requires me to email the users to patch …

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