all InfoSec news
How Popular is Chatbot Support Among Clients?
Cyber Security News cybersecuritynews.com
Are chatbots ousting human support consultants? You’d be forgiven for thinking so with all the chatter online about generative AI. However, a recent study by Capterra showed that only 3% of consumers prefer to speak to a chatbot. However, 42% still like being able to phone in, and 39% prefer instant chat with a human. […]
The post How Popular is Chatbot Support Among Clients? appeared first on Cyber Security News.
capterra chat chatbot chatbots clients consultants consumers cyber cyber security generative generative ai human phone popular security study support technology thinking