Gergana Karadzhova-Dangela wants to send the ladder back down to the next generation of incident responders

Gergana Karadzhova-Dangela is used to being with users during some of their toughest moments.

Today, she spends much of her time responding to active cybersecurity incidents with Cisco Talos Incident Response, helping customers work through active attacks, many of which put personal data or sensitive information at risk.

And while admittedly less high stakes, her first job in IT at Mount Holyoke College in a small town in Massachusetts prepared her for this.

There, she had an information technology support …

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