Disabling Vehicle E-SIM

While diagnosing a cellular connectivity issue on a vehicle, I found out that the service provider will disable the E-SIM if the vehicle appears to be faulted. In this case, the customer was constantly pushing the SOS button while trying to activate their vehicle account. The service provider saw this as a vehicle fault with the button and disabled the E-SIM. They advised the customer to then bring the vehicle in for repair. It was not reactivated until I verified …

account button case cellular connectivity customer found issue privacy service service provider sim vehicle