Digital ID wallets will need to work on UX, report shows

European countries are preparing for the arrival of the European Digital Identity (EUDI) Wallet which will allow citizens to access public and commercial services with a tap of a finger on a mobile phone. Designing a digital ID mobile app that allows for a smooth experience even for the less tech-savvy users will be of crucial importance – and it may also determine which authentication methods will be preferred.

A user experience (UX) analysis of one such app …

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