Confidential helpline abandons its former values

A formerly confidential helpline is assigning staff members from different branches to silently 'listen-in' to the conversations, to make sure nothing dodgy is going on. Neither the caller nor the member of staff will know if and when someone else is listening - unless they're picked up on something they're doing 'wrong'. What do you think? So often these days, people think that listening, watching, eavesdropping and recording are the 'answer'. If I was the caller, I would feel violated. …

confidential privacy