Bank apps can improve customer experience with better authentication: Mitek report

Changing expectations for digital interactions are ratcheting up pressure on banks to upgrade the identity verification and authentication capabilities of their mobile apps, according to a new report from Mitek.

At the same time as mobile banking has been transforming the retail financial industry, mobile-first interactions have been overhauling user expectations. Banks have been dutifully adopting technologies like multi-factor authentication and biometrics to secure their mobile apps, but Mitek’s report shows that their efforts are having mixed impacts on …

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