An Empirical Assessment of Security and Privacy Risks of Web based-Chatbots. (arXiv:2205.08252v1 [cs.CR])

Web-based chatbots provide website owners with the benefits of increased
sales, immediate response to their customers, and insight into customer
behaviour. While Web-based chatbots are getting popular, they have not received
much scrutiny from security researchers. The benefits to owners come at the
cost of users' privacy and security. Vulnerabilities, such as tracking cookies
and third-party domains, can be hidden in the chatbot's iFrame script. This
paper presents a large-scale analysis of five Web-based chatbots among the top
1-million Alexa …

assessment privacy security web