Virtual claims raise alarms among insurance carriers and customers

As the digital revolution changes the claims process, both carriers and customers are increasingly concerned about data privacy, according to LexisNexis Risk Solutions. More than 60% of consumers have concerns over the security of their personally identifiable information when they submit virtual claims. While carriers are worried about the actual cost of fraud, which can cost four times the value of the fraudulent transaction and impact a carrier’s reputation. “Virtual or self-service claims have been … More →

The post …

alarms carriers claims consumers cost customers data data privacy digital fraud identity identity protection information insurance lexisnexis lexisnexis risk solutions personally identifiable information privacy process risk security solutions virtual