US ambulance company adopts face biometrics for patient identification

Duality Health, a face biometrics patient identification software provider, and Acadian Ambulance, one of America’s largest privately-held medical transportation companies, have recently partnered to transform healthcare using AI-powered facial recognition technologies.

Complexities in syncing patient records across healthcare organizations have raised safety concerns and have resulted in significant financial losses for ambulance services, hospitals, and health systems. In a 2020 Black Book survey, approximately 35 percent of all denied claims stemmed from inaccurate patient identification or information, costing …

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