Thieves are stealing from bank account at atm, how are they doing it, and what to do?

(USA) Friend of mine got her money stolen from a BOA account through ATM machines, but doesn't know how this is happening and what she should do?

A couple weeks ago someone withdrew $1,000 from her account at an ATM. She had her card physically in her possession so she was surprised. She found out 5 days after it happened and reported it, bank blocked the card and sent new one and before she received the new replacement card, the …

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