Tech View: Reimagining Customer Experiences On and Off the Field

Two of the most impactful pop-culture defining experiences over the last few months have me reflecting on the state of entertainment and the intersection of customer-centered design at scale. The first was watching U2 at The Sphere in Las Vegas, and the second, the most-watched Super Bowl ever between the Chiefs and the 49ers. The intersection of technology and experience could not be more interconnected and interdependent. And the magic in the moments they delivered not only during U2’s incredible …

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