Bank of Ireland to introduce voice biometrics to authentication for phone interactions

Bank of Ireland announced it will invest more than €34 million (roughly US$36 million) to upgrade its phone and CRM systems, including adding voice biometrics for authentication.

The use of voice biometrics will improve fraud protection and reduce waiting times for customers. This investment follows an announcement of €60 million (US$64 million) on ATMs and branch networks, and €50 million (US$54 million) on fraud protections.

“This is the largest single investment in enhanced systems and technology for our frontline colleagues …

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